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IH Digital’s #PhygitalBeautySpace To Reinvent Beauty Marketing


The new marketing strategy for beauty retail 

Beauty businesses have been baffled in the shadow of Covid-19, due to the lockdowns, physical stores are forced to shutter and the sales of beauty products declined. Even for global beauty giant L’Oréal, their fiscal revenue in the first half of 2020 fell by 11.7%, in light of widespread store closures and limitations with physical shopping.  

In current times, hygiene is the key to prevent product contamination. As might be expectedfor a highly personal category, safety measures have restricted the in-store practices of product testing and in-person consultations, resulting in drastic decline in engagement with cosmetics and skincare products. 

To keep pace with the shifting market demand and consumer buying behavior, setting new business model and beauty marketing strategies has become more important than ever.  

While everyone was thinking that virtual stores set limitations and does not replicate the in-store experience and so forth, L’Oréal-owned luxury beauty label Lancôme debuted its first-ever virtual tech-enabled store that is seamlessly integrated with retails. 

IH Digital’s innovative beauty marketing solution  

Inspired by Lancome’s initiatives in adapting to the pandemic, IH Digital has made a breakthrough by rolling out the unprecedented marketing solution – #PhygitalBeautySpace Package for beauty brands to provide consumers an immersive online shopping experience at the comfort of home. 

PhygitalBeautySpace is a brand new digital offering that replicates offline retail experiences by launching massive digital marketing campaigns backed up by offline trial kit. 

To help the beauty brands to penetrate deeper into the Southeast Asia markets, we have integrated our hardcore digital marketing services and complementary offline support to craft a 6-steps marketing solution 

6-steps solution of the #PhygitalBeautySpace Package 

1.Set up Shopify e-commerce website 

Setting up a Shopify e-commerce website would be the first critical step, as all the customers will be directed to the virtual flagship store at the end for purchasing. Shopify is a global e-commerce platform open for all countries with easy store set-up and providing over 100 payment gateway options.  

To lift the chances of product purchase among visitors from across Southeast Asia, the ability to view prices in local currency has become more important, and Shopify plays a role with its convenient currency converter. 

While setting up a store is simply not enough, we will be providing monthly store maintenance. The website is not only a store, it’s also a platform for branding and advertising with its inclusive suite of marketing tools – blog, Google and Facebook Ad and reporting.  

AB’s beauty marketing with Shopify store
E-commerce store on Shopify

2. Create AR Filter for your brand 

Following this towards the creation of Augmented Reality (AR) Filter – a computer-generated effect designed to alter the real-life image your camera displays.  

In the time of pandemic and where e-commerce is the now and the future, we can’t tell how a lipstick colour will appear on our lips, therefore cosmetic brands have to discover new ways to replace color swatching to drive e-commerce sales.  

With touchless AR filters, consumers get to test the effects of wearing the makeup products without product contamination. Consumers can virtually try-on different lipstick colors by swiping through a range of filters on the camera. The digital effects will move in synchronization with the user’s actions, giving them the real-life expectations, this in turn, facilitate their decision-making process.  

Beauty marketing with AR filter to give consumers a virtual cosmetics try-on
AR filter for virtual try-on

3. Trial Kit Delivery to consumer 

The journey continues with its third Trial Kit Delivery step, where a brand provides a physical product experience by sending product samples to potential customer’s doorstep. This is also how a brand can collect the database of potential consumers that can be used for future re-targeting. 

With highly restricted in-store experience, people who work from home might decide to shorten skincare regimes and even completely skip cosmetics. By sending a sample to potential customers, you can remind them that you are always available online, ready to meet any new needs they might have now. 

4. Discover Yourself Quiz

In the fourth step, consumers will be invited to take a Discover Yourself Quiz for the brand to collect data of their skin types and lifestyles, effectively discovering the consumer’s needsthen recommend the suitable products, just like an in-store beauty consultant. 

The design and development of quiz will be hosted on microsite which comprised of a collection of webpages – Home Page, How to Play Page, Quiz Pages, Results Pages, Personal Details Registration Page, T&Cs Pop-up Page. 

Beauty marketing with online quiz to understand consumers’ lifestyle and preference for better product recommendations

5. Social Media Marketing

Social media marketing is an active way to increase your brand visibility in the online community. This is the source for you to reach millions of users worldwide where you can spread the words about your product and build a connection with your target audience. 

There are 3 keys services to ensure the objective of your beauty campaign is achieved on social media – content marketing, query management and reporting.  

This includes activities like generating and updating the social media pages with visual image, videos, and other content tdrive audience engagement. With our in-house expertise in English, Thai and other Southeast Asia languages, we can manage your social account’s query and comment in a timely yet professional manner.

In addition, you will be able to view the performance of your and competitor’s page with our well-structured social media report. 

6. Virtual PR Event

The last step is to conduct a virtual PR event to showcase your company, products or services to the general public through live-streaming either on FB page or YT channel.  

The presenters or product experts are able to share their product knowledge and information on screen and reach up to 5,000 people in one presentation. There will be live interactions to keep the virtual events engaging and alive – Question & Answer session, live chat room and sticky announcement.  

The purpose of the event is to garner brand exposure. Even so, we want the conference to be in positive vibe. We will be providing and delivering the light refreshment right in front of the attendees to get them in good spirits by the time you begin delivering your speeches, presentations, and announcements. 

Beauty marketing with virtual PR event to publicize the products online and to engage with potential consumers

Get ready to give your beauty marketing a makeover? 

IH Digital is an Asia-focused digital marketing agency providing Consultancy, Strategy, Content, Social Media, Media Buy, Web Development, SEM & SEO.

We launched this #PhygitalBeautySpace Package purposely to help the beauty brands to counter the pandemic crisis with the 6-steps beauty marketing solution, at the same time embracing the evolution of beauty marketing towards greater digital play. 

Looking for an innovative beauty marketing solutionContact us today to schedule a quick chat with our marketing expert soon. 

Case StudiesE-commerce

Case Study: How Secretlab SG Uses Shopify for E-Commerce

Case Study How Secretlab SG Uses Shopify for E-Commerce

Shopify is a popular e-commerce platform around the world due to its easy-to-use interface and affordable plans. In fact, Shopify currently powers over 1 million businesses in 175 countries.

In Singapore, several known brands built their online stores on Shopify. This includes OSIM, Banyan Tree, Robinsons, Little Farms, Gardens by the Bay, Dockers, and more.

If you’re looking for an inspiration for your Shopify store, take a look at how the gaming chair brand Secretlab SG made use of Shopify for e-commerce marketing.

Ecommerce Agency in Singapore - Get started with Shopify regional

Secretlab SG on Shopify

One of the most notable Shopify stores we’ve found is Secretlab SG. The Singaporean gaming chair brand managed to check all the boxes for an excellent e-commerce store. Let’s dig deeper into how the brand leveraged Shopify for its online sales and marketing.

secretlab sg shopify online store
Photo source: Secretlab SG

Easy access to global pages

Since Secretlab has a solid presence worldwide, they made sure users have easy access to their other stores across the globe. This includes the US, Canada, UK, Europe, Australia, Singapore, Malaysia, Indonesia, Philippines, Thailand, and Japan.

secretlab sg global pagesInformative homepage

Users get to know the brand deeply at first glance through the homepage. You can, in fact, view public reviews, product showcase, product video, product features, clients, warranty, and clear CTAs – all these in one page.

store homepage

Sizing guide

What makes conversion more possible in this Shopify store is Secretlab’s informative sizing guide. In this page, you can quickly find the right gaming chair size with only a few clicks.

gaming chair sizing guide page

Product comparison

In a typical buyer’s journey, product comparison is the final and most vital stage before the actual purchase. So, in order to further drive your customer down the funnel, it’s important that you supply users with comparison charts.

Like what Secretlab did, the brand built a dedicated page for comparing its various series of gaming chairs. Specifically, it provided comparisons of price, colour options, size, weight, mechanism, and more technical specifications.

secretlab sg product comparison

Dedicate customer support page

It’s equally important to give your customers ample support when they need you before and after they purchase. This is why Secretlab SG made sure they have a dedicated page assuring their buyers that they are there to help.

customer support page of secretlab sg

Particularly, the page contains links to:

  • Frequently asked questions
  • Warranty, refund & return
  • Assembly & care of products
  • Delivery
  • Enquiry form

secretlab sg contact enquiry form

About Secretlab SG

Secretlab SG is a Singaporean gaming chair manufacturing company that currently operates across the US, Canada, UK, Europe, Australia, and Southeast Asia. It was founded by former competitive gamers Ian Alexander Ang and Alaric Choo back in 2014.

The gaming chair business idea came up when the founders could not find themselves a comfortable chair that can be used for both gaming and office setups. Later on, they decided to produce their own gaming chair, filling the lack of affordable and quality options in the market.

Get started with Shopify through IH Digital

With the rise of e-commerce nowadays due to the pandemic, it’s high time you take your business online. If you are interested to have an e-commerce store like Secretlab’s, IH Digital can help you build your desired Shopify store.

IH Digital is an e-commerce marketing agency in Asia that provides 360° services, including web development, SEO, SEM, social media, CRM, and more! Interested to grow your sales with e-commerce? Contact us today at for a consultation soon.

Ecommerce Agency in Singapore - Sell on Shopify with IH Digital